FAQ

Making a Reservation

A deposit of 20% is payable at the time of booking, for all reservations made more than 30 days before your scheduled arrival date.

Your deposit must be paid at the time of booking, using our online Paypal system. Note that Paypal payments do not require a paypal account (though this is recommended). Paypal will accept credit or debit card payments.

For bookings made within 30 days of your scheduled arrival date, the full amount is payable at the time of booking.

On receipt of deposit, you will receive email confirmation of your booking.

Arrivals & Departures

Check-in time is normally 2pm, but we try to flexible so let us know what time you will be arriving and we will see what we can do.

Keys will be given to you on arrival and collected at on check-out.

Guest should check out of the property by 12pm on the day of their departure.

Pets

Sorry No pets allowed.

Smoking

There is no smoking inside the cottage

Cleaning / Damages

The cottage should be left clean and tidy on departure and any damages must be reported prior to departure. Property left in a dirty or inappropriate manner may result in an additional cleaning surcharge.

All damages and losses will be charged in full.

Vehicles and Personal Property

Guest are advised to take out holiday insurance to cover loss or damage to personal effects, as well as costs incurred through cancellation, delay, illness or injury.

Vehicles, accessories and personal property are left at their owners’ risk.

The proprietor will not be responsible for any loss or damage or any injury to persons not caused through the fault of the proprietor.

Restriction on Rental

We reserve the right to remove person or persons from the property due to unreasonable behaviour, damage to the property or exceeding the stated occupancy. In such cases, the issue of refunds will be entirely at our discretion.

Adverse Travel Conditions

Where there are ferry/plane disruptions due to bad weather conditions or any form of industrial action, we cannot be held responsible for non-arrival at the cottage and no refunds will be given.

Again, please ensure you take out adequate travel insurance.

Cancellation
If you need to cancel a reservation for any reason, please contact us as soon as possible.

In the event of such a cancellation we will make every effort to re-let the booking and reimburse you for your deposit.

However we strongly advise that you take out travel insurance to prevent loss in the event of cancellation:

If you cancel more than 30 days before your scheduled arrival date, your deposit will be forfeited. {list-item} If you cancel within 30 days of your schedule arrival date, you will be liable to pay the full cost of rental (i.e. deposit & full balance).

Availability

Each booking is made in good faith with the belief that the cottage will be available to the guest on date stated. If for any reason due to circumstances outwith our control, the cottage is not available, we are unable to guarantee provision of alternative accommodation. In the event of this happening the deposit and full balance will be refunded in full. Guests will have no further claim against the proprietor.

We reserve the right to alter or amend the facilities made available.